| Feature | Standard Support | Platinum Support Paid Add-on |
| General review of the issue |  |
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| Access to knowledge base articles | |
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| Email support communication | |
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| Regular product updates and fixes | |
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| Dedicated account team |  |
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| Priority email support | |
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| Priority bug review and updates | |
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| Annual bandwidth analysis report (upon request)* | |
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| Option for quarterly briefing call with Product Management |
|
|
| Request for Remote Sessions with Screen-sharing | |
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| Feature requests as priority roadmap input into the product |
|
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| 6 months of free access to the Professional license of Froala WYSIWYG HTML Editor |
|
|
| Price | Included with offering | Depends on the current plan |
* A maximum of 500K records per report and a maximum of 2 reports/ year
Expert Help at Your Fingertips with Platinum Support
Be the First to Try Our Platinum Support
Check out what our world-class assistance service has to offer
A dedicated account team at your service
With Filestack Platinum Support, you’ll have a committed account team that understands your unique needs and is ready to provide tailored solutions. Our experts are just a call or email away, ensuring that you receive the attention and support you deserve.
Prompt responses with priority in our email queue
As a Filestack Platinum Support member, your inquiries and concerns are our top priority. Say goodbye to waiting in long queues – we give you preferential treatment in our email queue, ensuring that your requests are addressed promptly by our team of experts.
Faster bug fixes and updates
We understand the importance of seamless operations. With Filestack Platinum Support, you receive priority bug review and updates, ensuring that any issues or glitches are resolved swiftly, minimizing disruptions to your workflow.
Insights for optimization with annual bandwidth analysis report
Gain valuable insights into your usage patterns with our annual bandwidth analysis report. Understand how you can optimize your resources and make informed decisions to improve efficiency and save costs.
Collaborate directly with our product management team
Get involved in shaping the future of Filestack! As a Filestack Platinum Support member, you have the opportunity for quarterly meetings with our product management team. Share your feedback, feature requests, and suggestions directly with us, knowing that they will be prioritized as key inputs into our product roadmap.
Personalized remote sessions for hands-on guidance
We believe in providing comprehensive support. Request remote sessions with screen sharing to receive hands-on guidance from our experts. We’ll walk you through any challenges you’re facing, ensuring that you make the most of Filestack’s capabilities.
Involvement in shaping our product roadmap
We use your feedback to make informed decisions about our product features and development. We appreciate your contribution to the product roadmap and thank you for your support.
Six months of free access to Froala WYSIWYG HTML Editor
Receive complimentary 6-month free access to Froala WYSIWYG HTML Editor Professional plan. Froala is a powerful and intuitive tool for creating, designing, and editing web content. For more information, please visit Froala’s pricing page.